 | Level: Introductory Bob Torres (bjtorres@us.ibm.com), Senior Technical Staff Member,
IBM
01 Feb 2008 Check out our first People in Customer Experience podcast series and listen to an interview with
John F. Kelley, senior managing consultant with the IBM Usability Engineering Practice.
Not familiar with podcasting? Learn more. In this podcast
In this podcast, John ("Jeff") Kelley reflects on a career in human
factors, ergonomics and usability engineering. Kelley is an IBM
user-experience professional and the current HFES Society president. He
also happens to be an accomplished avocational singer. The musical clips
you hear at the beginning and end of the podcast are from two CDs recorded by
his not-for-profit group, Charis Chamber Voices
(http://www.wellhost.com/charis/index.html). You can hear other clips from
this group on the Web site, which Kelley authored (see Resources).
Listen
(21:00)
(Click to listen or right-click Save as to download)
Read
the transcript
About the guest  John ("Jeff") Kelley is a senior managing
consultant with the Usability Engineering Practice in IBM Global Business Services and
holds eight patents for a variety of inventions in areas as diverse as ice trays, gearless
transmissions, pen-size computing, automotive telematics, and user-interface design. Jeff
has a bachelor's degree in human factors, master's degrees in ergonomics and experimental
psychology, and a Ph.D. in engineering psychology from Johns Hopkins University. He is
also a board-certified ergonomist. Jeff is a Fellow of the Ergonomics Society in the
United Kingdom and a Fellow of the Human Factors and Ergonomics Society. In 1996, Jeff
won the highly coveted Alexander C. Williams Jr. Award from HFES for "outstanding
contribution of human factors to the design of a major operational system." He is the
former editor of Ergonomics In Design and is currently the elected president of The Human
Factors and Ergonomics Society.
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Duration
21:00
Get the podcast | Description | Name | Size | Download method |
|---|
| Interview |  JFKInterview | | HTTP |
|---|
| Transcript | JFKInterviewtxt | | HTTP |
|---|
Resources
Podcast credits | 
| | Bob Torres works for IBM, providing user experience and usability services to IBM clients. He is a senior technical staff member in IBM's Customer Experience Strategy and Design Practice. He is an IBM Master Inventor and Certified IT Specialist. |
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