Introduction to Tivoli service management environment

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Learn about the following IT service management solutions provided by Tivoli® software: Monitoring, discovery, and IT process workflow.

Audience

IT architects and IT specialists

Objectives

• Learn how to collect data, build a customized workspace and set a situation (alarm).
  
  
• Find out how to discover relations and track changes of IT datacenter configuration items.
  
  
• Watch an IT system management process in action.
  

Duration

1 - 2 days

Details

Learn about the Tivoli service management products through discussions, demos, and hands-on exercises. This workshop is offered as a 1-day or a 2-day briefing. The 1-day workshop covers Tivoli discovery and Tivoli service management sessions. The 2-day workshop covers Tivoli monitoring, Tivoli discovery, and Tivoli service management.

Depending on the city, the following topics are covered.

Tivoli monitoring session (full day)

• Introduction to Tivoli Monitoring V6.2.1 concepts (metrics collection, type of agent, and situations definition)
• Tivoli Composite Application Manager agents
• Hands-on experience

Tivoli discovery session (half day)

• Introduction to Tivoli Application Dependency Discovery Manager V7.1 concepts (discovery run, dependencies display, and change tracking)
• Demonstration

Tivoli service management session (half day)

• Introduction to Maximo V7.1
• Specific plugins (Tivoli Asset Management for IT and Tivoli Service Request Manager) used in IT service management processes
• Demonstration

Download

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Resources

• Certification Study Guide Series: IBM Tivoli Monitoring V6.2
  
  
• IBM Tivoli Application Dependency Discovery Manager Capabilities and Best Practices
  
  
• Deployment Guide Series: IBM Tivoli Application Dependency Discovery Manager V7.1
  
  
• End-to-End Service Management Using IBM Service Management Portfolio
  
  
• End-To-End Availability and Performance Management using IBM Tivoli Solutions
  
  

• IBM product evaluation versions: Get your hands-on application development tools and middleware products from DB2®, Lotus®, Rational®, Tivoli®, and WebSphere®.

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