Managing value through Tivoli service delivery and support

See how a global financial corporation implements an IBM service management strategy using Tivoli software.

Nathan Smith (smithn@us.ibm.com), Software Engineer, IBM

Nathan Smith is a software engineer and works in IBM Software Group Tivoli. Nathan provides resources and training to customers and developers through demos and other learning tools.



06 May 2011

This demo is designed to showcase the IBM service delivery and support platform, together with the IBM operation management capability, that are part of the Governance & Risk Management program. See how a global financial corporation implements an IBM service management strategy to deliver high levels of service availability, performance, and integrity. Watch how the development team uses IBM® Tivoli® Composite Application Manager for Response Time Tracking to find and isolate a service problem.

Duration

8 minutes.

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SummaryTitle=Managing value through Tivoli service delivery and support
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