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Managing value through Tivoli service delivery and support

Nathan Smith (smithn@us.ibm.com), Software Engineer, IBM
Nathan Smith is a software engineer and works in IBM Software Group Tivoli. Nathan provides resources and training to customers and developers through demos and other learning tools.

Summary:  See how a global financial corporation implements an IBM service management strategy using Tivoli software.

Date:  06 May 2011
Level:  Introductory

Activity:  13718 views
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This demo is designed to showcase the IBM service delivery and support platform, together with the IBM operation management capability, that are part of the Governance & Risk Management program. See how a global financial corporation implements an IBM service management strategy to deliver high levels of service availability, performance, and integrity. Watch how the development team uses IBM® Tivoli® Composite Application Manager for Response Time Tracking to find and isolate a service problem.

Duration

8 minutes.


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Biography

Nathan Smith is a software engineer and works in IBM Software Group Tivoli. Nathan provides resources and training to customers and developers through demos and other learning tools.

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static.content.url=http://www.ibm.com/developerworks/js/artrating/
SITE_ID=1
Zone=Service management, Tivoli, Industries
ArticleID=657197
SummaryTitle=Managing value through Tivoli service delivery and support
publish-date=05062011

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