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dW Live! event: Introduction to Tivoli Service Management + TADDM

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dW Live! event: Introduction to Tivoli Service Management + TADDM

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This workshop includes 2 half-day sessions—Tivoli Discovery and Tivoli Service Management.

Tivoli discovery session (half day) will introduce TADDM v7.1 concepts (discovery run, dependencies display, change tracking,...), followed by a demonstration.

Tivoli service management session (half day) will introduce Maximo v7.1 and specific plugins (TAMIT, SRM,...) used in Tivoli Service Request Management process Go through Service Desk (creating a service request, an incident, a process worflow, a change request) and Service Catalog (search and manage catalog, ordering and approval process) labs .

Objectives:
Overview of Tivoli Service Management environment
Find how to discover relations and track change of IT datacenter Configuration Items.
Watch an IT System Management process in action.

Primary Audience:IT Architects/Specialists
Discipline Addressed:Technical
Format:    Workshop
Duration: 1 day
 
  • Upload a Community Image
  Optional: You can upload an image that will appear in the overview page for this community. Please ensure that only a business-appropriate photo is placed on this site. The photo must be in JPEG, GIF, or PNG format. Larger images might take several minutes to upload.
Select one of the themes below to change your page design.
Warning: Warning:
Are you sure you want to disable content approval? Disabling this setting prevents people from moderating content before it is shared with the community.
Warning: Warning:
Are you sure you want to disable content flagging? Disabling this setting prevents people from reporting inappropriate content.

▼ ▶ Community Description

This workshop includes 2 half-day sessions—Tivoli Discovery and Tivoli Service Management.

Tivoli discovery session (half day) will introduce TADDM v7.1 concepts (discovery run, dependencies display, change tracking,...), followed by a demonstration.

Tivoli service management session (half day) will introduce Maximo v7.1 and specific plugins (TAMIT, SRM,...) used in Tivoli Service Request Management process Go through Service Desk (creating a service request, an incident, a process worflow, a change request) and Service Catalog (search and manage catalog, ordering and approval process) labs .

Objectives:
Overview of Tivoli Service Management environment
Find how to discover relations and track change of IT datacenter Configuration Items.
Watch an IT System Management process in action.

Primary Audience:IT Architects/Specialists
Discipline Addressed:Technical
Format:    Workshop
Duration: 1 day

Tags: developerworks, dwlive!, tim, tivoli