Group to talk about IT Infrastructure Library (ITIL) and IBM's enhanced version of ITIL - IBM Tivoli Unified Process (ITUP). This group also talks about how IBM products can be adopted to support ITIL processes.
Some of the topics discussed in this group are
- ITIL and how it can use used with IBM products
- ITUP and it's value to the business
- People who are ITIL v3 certified individuals.
This group is run by:
Albert T. Wong - Mr. Wong is ITIL v3 Foundations certified and an IBM Certified Solution Designer - Rational Unified Process. He is one of the co-authors of the IBM Redpaper "Case Study: SOA Retail Business Pattern" found on the IBM Redbooks website and has written mutiple best practices on the use of IBM middleware products.