IBM Support Portal - updated in May based on your feedback
Last week, IBM significantly updated the
IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for.
- Click on the highlights image to the right for a full-size version of the associated screen captures.
Highlights:
- Product selection enhancements
- Notification subscription enhancements
- New social media tag display and search filtering
Details:
- Product selection enhancements
- “Quick start” page has been simplified, and users will notice a cleaner interface.
- “Find a product” has been simplified, and users will notice a cleaner interface. (Click on the image to right for a larger image of this update.)
- After users select the Version for a product, only supported operating systems are available for selection.
- Find a Product - New “Products for <user name>” option
- A new radio button titled "Products for <user name>" has been added and offers three choices: My AVP products, My inventories and My supported software.
- My AVP Products
- This option was previously located under the
“Browse for product” section. If selected, it provides a list of
products included in Accelerated Value Program contracts.
- My inventories
- This option was previously located under the
“Browse for product” section. If selected, it provides a list of
inventory files uploaded through Fix Central or Electronic Support
Agent.
- My supported software
- This is a new option allows users to select products based on their list of supported software products registered in Service Request.
- New Information Icons
- Information icon for “My inventories”
- From within the “My inventories” product list box, selecting the blue “i” (information) icon provides additional information about which inventory file (or files) contain that product.
- Information icon for Serviceable Software Products
- When a Serviceable Software Product appears in the "Find a product" selection list, the blue "i" (information) icon appears beside the offering name if the SSP is expandable.
- Selecting the icon displays the list of products in the product offering.
- Serviceable Software Products are collections of software products that share support content such as DB2 for z/OS which is a group of related tools.
- Notification subscription enhancements
- Signed in users can quickly subscribe to download and fix notifications in the "Downloads and fixes" and "Problem resolution" modules. (Click on the image to right for a larger image of this update.)
- This feature provides the ability to subscribe to downloads and fixes for products the user is not currently subscribed in My notifications.
- New social media tag display and search filtering
- User defined social media tags previously were displayed on the search results page, but could not be searched by keyword or filtered from the search results page.
- Users can now filter on social media tags when selecting "View All" or "More" results links within portlets. (Click on the image to right for a larger image of this update.)
- Clicking on the tag will search for other documents that contain the tag. Up to five user-defined tags will display on filtered results list.
- To remove a tag from the filtered list, select the [x] beside the search tag for the "x" beside "Remove all".
Additional details:You will find additional details and screen captures for all the updates plus some "before & after comparisons on the IBM Support Portal's technical blog.
To submit feedback, visit the IBM Support Portal site and select the "Support feedback" link in the right column.
Additional resourceshttp://ibm.com/support - Visit the actual IBM Support Portal to experience IBM's continuously updated support site first hand!
http://www.ibm.com/electronicsupport - IBM's education site containing detailed information about all of IBM's Electronic Support sites and tools.
Keep up-to-date with IBM Electronic Support through these social media channels:
If you can't access YouTube, our videos are also available in the IBM Electronic Support Information
site. See the video section at the bottom of the Overview page. You may
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and right of this section.
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