Friday's Highlights for June 14, 2013
Welcome to our weekly review of recent events where we pick some of our favorites.
The IBM Electronic Support team attended the IBM Edge2013 Conference this week. Look for a brand new "Tip of the Week" on Monday.
Interesting:
From this week's IBM Edge 2013 Conference: Dr. Nussbaum, Chief Medical Officer of WellPoint speaks to the rising cost and falling efficacy of the healthcare system, and discusses how the collection, integration and analysis of data with IBM Watson is advancing oncology care.
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The IBM Electronic Support team was involved with 2 major IBM conferences in June. Below are links to additional details on who attended and what our plans were:
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This past week:
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Edge 2013 - Cloud | Data | Results - June 10-14 in Las Vegas, NV
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IBM Electronic Support is at Edge2013!
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Review this blog article for the complete team plans plus a map detailing the team's location during Edge 2013.
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We hope you dropped by and met with our team if you were there during Edge 2013.
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IBM Edge 2013's YouTube channel
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View the excerpts of the numerous interviews and sessions that occurred this past week at Edge 2013.
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Earlier in June:
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Innovate 2013: The IBM Technical Summit - June 2-6 in Orlando, FL
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Also, we published a quick tip this week about the IBM Software Product Compatibility Reports
Fun:
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IBM & Ogilvy France Create Ads With A New Purpose in its latest "People For Smarter Cities"
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From www.pastemagazine.com: IBM has teamed up with Ogilvy and Mather to spread the word on their People For Smarter Cities project with a billboard campaign that offers help to city dwellers.
The creative agency added a single curve or extension to each of the three billboards in the campaign that serve as a bench, ramp or shelter. They’ve given function and purpose to the advertisements, and as a result, hope to inspire and educate city dwellers.
The People For Smarter Cities project is committed to creating better cities around the world. The billboards encourage viewers to share their ideas about building and developing better cities via the campaign’s website.
The billboards are currently in Paris and London, but IBM intends to spread the campaign to more cities in the future. Until it reaches a city near you, you can watch their short video on the concept and execution of the campaign.
Billboard image credit: (c) 2013 pastemagazine.com
Video image credit: (c) 2013 Ogilvy & Mather France
For daily and weekly Twitter list wrap-ups, visit and subscribe to the following:
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Wednesday's Video: Using IBM's Software Product Compatibility Reports
All of our videos may be found on our YouTube channel. For those without access to YouTube, visit our own IBM Education Assistant channel.
This week's video is all about IBM's Software Product Compatibility Reports.
This short, 2 minute video demonstrates how to use IBM's Software Product Compatibility Reports to quickly and easily generate custom reports about compatible IBM software combinations.
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Link directly to the IBM's Software Product Compatibility Reports here.
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You may also find these reports in the IBM Support Portal in the right column under "Support resources".
Details
You can use the Software Product Compatibility Reports to quickly and easily generate custom reports about compatible IBM software combinations. To access the reports, go to the IBM Support Portal at: support.ibm.com.
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Expand "Support Resources" in the right column and click "Software product compatibility reports".
You can create reports about a product's compatibility with operating systems, prerequisite software, supported hypervisors, and translation availability. You can also generate graphs about a product's end of service dates, find out its required hardware, and view its detailed system requirements.
For complete details on the Software Product Compatibility Reports, view the entire 2 minute video and visit IBM Support Portal run your own reports today..
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Friday's Highlights for June 7, 2013
Welcome to our weekly review of recent events where we pick some of our favorites.
The IBM Electronic Support blogging team attended the IBM Innovate 2013 Summit this week. We will resume our regular blogging schedule next week.
Interesting:
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The IBM Electronic Support team is involved with 2 major IBM conferences in June, below are links to additional details on who's going and what we'll be doing there:
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Innovate 2013: The IBM Technical Summit - June 2-6 in Orlando, FL
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IBM Electronic Support is at Edge2013! - June 10-14 in Las Vegas, NV
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Review this blog article for the complete team plans plus a map detail the team's location during Edge 2013
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Drop by and see our team during Edge2013 at Booth #904 next week!
Fun:
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IBM uses custom, ever-vigilant Roombas to protect its data centers
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We live in a time when automated robots that slink around the floor while eating all of your unswept refuse is a common, socially accepted occurrence. Yes, the Roomba provides a must-have service for those that would rather have an adorable robot slave do the housecleaning, but IBM has found another use for the cute little guy. Taking your cat’s favorite motorized toy, IBM transformed the Roomba into the watchful eye of a data center, monitoring the level of heat, which could raise cooling costs, or even damage or destroy the hardware if left unchecked.
Image credit: (c) 2013 geek.com
For daily and weekly Twitter list wrap-ups, visit and subscribe to the following:
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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IBM Electronic Support is at Innovate 2013!
Who's attending from the IBM Electronic Support Extended Team?
What are we doing at Innovate 2013?
The IBM Innovate 2013 Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM.
Have you also considered leveraging opportunities at Innovate 2013 to discover how you can get even more value from the IBM products you already own?
Make the most of your Innovate 2013 experience this week by meeting with the IBM Electronic Support Team at these two locations:
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The Integrated Service Delivery Zone: Our team will be in the "Support Café" in front of Asia 5 all week.
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Stop by and see a preview of the totally new IBM Support Portal that is deploying later in 2013!
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We'll also be providing demos of Service Request, Fix Central, My Notifications, plus many other IBM Electronic Support sites and tools!
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Dolphin Hotel - Europe 4: Patrick O'Connor will be leading a roundtable feedback session on the New 2013 IBM Support Portal design coming in October 2013! Attend this session to see what's planned and provide your feedback directly to IBM leadership!
Session details:
Title: "Tips & Tricks for Efficient IBM Online Support – Learn What’s Changed & How to Get Your Answers Quickly"
Location: Dolphin Hotel - Europe 4 (see map below)
Schedule: Wednesday, June 8, 3:00 PM - 4:00 PM
Here's a map to help find us!
Click on this map image for a full-size version - Find us at either Asia 5 all week or Europe 4 Wednesday afternoon.
Remember, IBM Support offers comprehensive maintenance and support for all phases of your product's life-cycle. Delivered by a team of world-class technical specialists and award-winning portfolio of electronic tools and resources, IBM Support is available to help you around the clock, whether you are installing new products, upgrading to current releases, or transitioning to new software platforms - all part of your current software subscription and support agreement. Connect with us to ensure you are getting the most out of your product's support contract!
So drop by and see Patrick, Cindy, and Beverly during Innovate 2013!
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Friday's Highlights for May 31, 2013
Welcome to our weekly review of recent events where we pick some of our favorites.
Interesting stuff
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We published a very slick video this week: "Wednesday's Video: What is IBM Support Assistant?"
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This short, 2 minute video provides a brief description of the IBM Support Assistant and how it can help you troubleshoot system issues.
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The IBM Electronic Support team will also be attending 2 major IBM conferences in June, below are links to additional details on who's going and what we'll be doing there:
Fun stuff
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Video: IBM's Watson Is Now a Customer Service Agent
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From Mashable.com: IBM's cognitive supercomputer Watson will soon be helping several of the company's most important customers, who will have the opportunity to ask for his assistance via web chats, email, SMS and smartphone apps.
Watson's new role, called "Ask Watson," will be available to big IBM clients like Australia’s ANZ Bank, Nielsen, Celcom, IHS and Royal Bank of Canada. Watson will tap his ability to use semantic searches — remember when he beat Jeopardy's two greatest champions? — and not just keywords, making him a formidable customer service assistant.
Image credit: (c) 2013 mashable.com
For daily and weekly Twitter list wrap-ups, visit and subscribe to the following:
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Wednesday's Video: What is IBM Support Assistant?
All of our videos may be found on our YouTube channel. For those without access to YouTube, visit our own IBM Education Assistant channel.
This week's video is all about the IBM Support Assistant!
This short, 2 minute video provides a brief description of the IBM Support Assistant and how it can help you troubleshoot system issues.
Details
The new IBM Support Assistant 5.0 Team Server Beta 3 brings you the next generation of IBM's popular problem determination and troubleshooting platform. This complimentary offering provides a rich set of problem determination tools and functions to help you find the root cause of software problems and enhance your productivity. Beta 3 includes several new features based on your feedback.
For complete details on the IBM Support Assistant, view the entire 2 minute video and visit http://www.ibm.com/software/support/isa/.
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Friday's Highlights for May 24, 2013
Welcome to the first of a new series of articles where the IBM Electronic Support team looks back at recent events and picks some of their favorites.
Interesting
Fun stuff
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The Star Trek Fan Art That IBM Scientists Created Out of Atoms
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From Wired.com: What happens if you give scientists who grew up loving classic science-fiction television the technology to re-assemble individual atoms into shapes of their choosing? The answer is, of course, the greatest Star Trek fan art imaginable: images literally built out of individual atoms.
Image credit: (c) 2013 wired.com
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A Boy and His Atom T-Shirt
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In related atom news, the IBM store now has "A Boy and His Atom" t-shirts for sale!
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The world's smallest movie, "A Boy and His Atom" was created by IBM scientists and is made entirely out of atoms. The movie is a fun way to share IBM's research in the field of atomic-scale memory and how it could transform computing, while at the same share the challenges and fun science can create.
For daily and weekly Twitter list wrap-ups, visit and subscribe to the following:
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Wednesday's Video: IBM Electronic Support Tools Advanced Search Techniques: Terms
Welcome to the second of a new series of "Wednesday's Videos"!
We'll be publishing these articles every Wednesday to highlight videos that demonstrate new IBM Electronic Support features or tips & tricks for better using existing IBM Support tooling.
All of our videos may be found on our YouTube channel. For those without access to YouTube, visit our own IBM Education Assistant channel.
This week's video is brand new - just published Friday!
This short, 4 minute video shares best practices for creating search terms and scopes that generate the most relevant results when searching for IBM technical content.
Details
This video shares the following:
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Four techniques for reducing the number of results.
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Five techniques for increasing and correcting the number of results.
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For complete details on creating search terms and scopes to better find answers to your IBM product support questions, please view the entire 4 minute video.
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Tip of the week: Use IBM Education Assistant to learn about IBM Electronic Support offerings
Last week, Patrick O'Connor highlighted our new YouTube video that introduces the depth and breadth of IBM Electronic Support tools and offerings.
We realize that not all IBM clients can access our YouTube channel, so we have made all of our videos available through the IBM Education Assistant (IEA) at: http://ibm.com/software/info/education/assistant/
Details
 IBM Education Assistant is a collection of multimedia educational modules designed to help you use IBM products and resources more effectively to meet your business needs.
To access our videos on the IBM Education Assistant site, navigate to the IEA home, then scroll down and click on the IBM Electronic Support tools and resources heading, (highlighted in yellow in the image to the right), then select your topic:
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IBM Support Portal
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Prevent problems and stay current
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Find information
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Download fixes and updates
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Troubleshoot problems
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Work with IBM Support
As we update and create new videos, we will publish them to both channels. Please let us know what you think: your feedback is always welcome!
Author: Mary Ellen Coleman, Editor and Video Lead for the IBM Electronic Support Adoption Team. Mary Ellen is also an Information Architect for Strategic Transformation Knowledge Management, Information Management Client Support.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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Wednesday's Video: IBM Electronic Support Tools Advanced Search Techniques: Using search filters
Welcome to the first of a new series of "Wednesday's Videos"!
We'll be publishing these articles every Wednesday to highlight videos that demonstrate new IBM Electronic Support features or tips & tricks for better using existing IBM Support tooling.
All of our videos may be found on our YouTube channel. For those without access to YouTube, visit our own IBM Education Assistant channel.
This week's video is brand new - just published yesterday!
This short, 3 minute video demonstrates how you can use filters to get the most relevant results when searching for IBM technical content.
Details
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If you use a search engine such as Google, you are searching the whole Internet.
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Add “site:ibm.com” to your search query to limit your scope to documents in the IBM domain. IBM.com is the most authoritative source of IBM product, solution, and service information.
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If you use the IBM masthead search, you are searching all of IBM, including 4,000 distinct products and more than 10 million pages.
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You can use filters to refine your results by country and language.
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The IBM Support Portal is the most direct way to find the critical piece of information that you want. The search results are relevant because you can limit the scope of your search to the products activated in the Choose a product module.
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To select a product, click Find a product. Start typing the product name. Select it and move it to the My products list. Then, click Finish.
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Select the product, and then enter your search terms in the search box. By default, Support Portal limits the search to your selected products. You can also search All support and products.
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Click the arrow to begin your search.
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Use the filter options in the left column of the Search results page to narrow the results.
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You can select one or more tasks you are completing. In this video's example, by selecting task filters, IBM Support Portal limits the results to documents with Install or Troubleshoot task tags.
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For complete details on using search filters to find answers to your IBM product support questions, please view the entire 3 minute video.
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel.
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