Keith Robertson is an Advisory Software Engineer at IBM in Research Triangle Park, NC. He is pursuing a master's degree in computer networking at North Carolina State University in Raleigh, NC. His background includes experience with networking technologies and software-development techniques. He has a working knowledge of low-level telecom networking protocols (such as SIP and MEGACO) and IP networking management protocols (such as SNMP and ICMP). He is also skilled at C/C++ and the Java programming language. You can contact Keith at firstname.lastname@example.org.