Integrate social networks into BPM, Part 2, Add Twitter data to CRM

Designing a business process in Bonita that makes use of social media

From the developerWorks archives

Bilal Siddiqui

Date archived: December 19, 2016 | First published: June 08, 2011

This two-part article shows how to build a business process management (BPM) application that collects, displays, and uses data from a social-networking site. Part 1 shows how application connects to the Twitter web service and enables users to do a keyword search for relevant tweets. In Part 2, you'll finish configuring the application and interface it with a customer relationship management (CRM) system to put the search data to practical business use.

This content is no longer being updated or maintained. The full article is provided "as is" in a PDF file. Given the rapid evolution of technology, some steps and illustrations may have changed.



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