IBM Intelligent Operations Center key performance indicators (KPIs), Part 1, Defining a low-level KPI

From the developerWorks archives

Allen Smith

Date archived: December 12, 2016 | First published: July 12, 2011

The new IBM Intelligent Operations Center is designed to help cities manage and improve their operations. It provides a key performance indicator (KPI) subsystem that allows cities to monitor and assess performance of city services, programs, and other resources. This series of articles shows how KPIs are modeled, implemented, and tested. This first article focuses on the development of a low level KPI. To help illustrate the concepts, we will examine how a sample KPI is modeled.

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