How can I copy any fields from SR to Incident, when i created a new incident from SR ?
For example Classification, it´s equal both, (SR & Incident)
Thanks
Hi,
SR and Incident objects are nothing more than a SQL view to the Ticket Object or table in DB terms. So, all the fields are available but you want to copy specific data from a specific SR ticket to a new incident. You could create a relationship on the SR object that copies data from SR to Incident or create a relationship on incident that grabs data from SR either way it will work.
You can also use some of the OOTB relationships and and use them as a guide to move data.
You can also create a crossover domain to copy data upon create or a filed getting populated with data such as reported by or affected user.
