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Permlink Replies: 32 - Pages: 3 [ 1 2 3 | Next ] - Last Post: Nov 19, 2009 11:53 AM Last Post By: pavel.alexei
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
x3650 exp3000 sporadically slow network drive access
Posted: Oct 19, 2009 11:00:20 AM
 
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I have a problem very similar to this guy
http://www.ibm.com/developerworks/forums/thread.jspa?threadID=204477
and I replied there but thought I should probably start a topic also.
A few months ago we put in a x3650 with megaraid and an exp3000 box. The total is 2TB. Occasionally and with increasing frequency we cannot access the data on the exp3000. On the 3650 I can alt tab, browse windows, ctrl alt delete, no cpu or memory usage. As soon as I hit something like my computer or network places which would show the data, (local exp3000 is D network users see U) that window will just hang until the exp3000 answers. I've talked with IBM and Microsoft with no luck so far. IBM had me do updates and Microsoft wants me to run a chkdsk which I can't until this coming weekend. On two TB that is going to take forever.
Novikov_Alexander

Posts: 6,606
Registered: Oct 21, 2005 07:27:33 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 20, 2009 12:33:52 AM   in response to: Scott21 in response to: Scott21's post
 
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Dear Scott21,

could you provide DSA log.

Regards,
Alexander Novikov
Russia, Moscow
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 20, 2009 08:59:40 AM   in response to: Scott21 in response to: Scott21's post
 
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Here you are. Quick update on what I've done lately. I THINK I'm completely up to date now on firmwares and such. I updated the firmware to the exp3000 last night. I'm sure the dsa will tell you but we have a serveraid mr10, x3650 and exp3000 box.
Many thanks for your time!
Novikov_Alexander

Posts: 6,606
Registered: Oct 21, 2005 07:27:33 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 21, 2009 01:46:25 PM   in response to: Scott21 in response to: Scott21's post
 
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scott,

first of all update server's software:

Broadcom NetXtreme II Driver for Windows 4.6.17.0/4.4.15.0 -> 5.0.15.0/5.0.13.0
IBM BIOS Flash Update 1.14 (GGE143A) -> 1.16 (GGE145A)
IBM ServeRAID 8k and 8k-l BIOS and Firmware Update 5.2-0-15427 -> 5.2-0-15429
IBM ServeRAID MR10M SAS Controller Firmware 11.0.1-0008 -> 11.0.1-0017
IBM System x3650 Remote Supervisor Adapter II Update 1.10 (GGEP36B) -> 1.11 (GGEP39A)
Online Broadcom NetXtreme and NetXtreme II Firmware Update Utility 4.0.3 -> 4.6.1
Baseboard Management Controller Flash Update 1.47 (GGBT59A) -> 1.48 (GGBT60A)

Regards,
Alexander Novikov
Russia, Moscow
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 21, 2009 05:22:50 PM   in response to: Scott21 in response to: Scott21's post
 
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Updated all those and will be rebooting at 5. Want a dsa after that? I had wondered about the NIC driver update possibly dropping network and sure enough it did. It said I didn't have to reboot now but I lost that nic until I reboot apparently. I already had the second nic programmed with IPs though because I was going to work on possibly doing some load balancing so a quick IP change and it was back.
Worth noting though if you ever recommend someone update it. None of the others change anything til reboot.
I can post a fresh DSA afterwards.
Novikov_Alexander

Posts: 6,606
Registered: Oct 21, 2005 07:27:33 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 24, 2009 11:33:20 AM   in response to: Scott21 in response to: Scott21's post
 
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scott,

could you explain is it solved problem with "sporadically slow network drive access"?
If no, updated DSA log would be required.

Regards,
Alexander Novikov
Russia, Moscow
pavel.alexei

Posts: 333
Registered: Dec 20, 2007 02:06:25 PM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 26, 2009 04:55:42 AM   in response to: Novikov_Alexander in response to: Novikov_Alexander's post
 
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I studded a case with poor disk performance with EXP3000 with Megaraid 8480E.
The main problems was bottleneck in write operation. Client had to update Raid controller firmware, driver version and install Windows 2003 updates, to get possibility to enable in Windows write back operations. Before this Windows did only write through operations, which made disk IO very slow when write operations got intensive.
There was another issue specific related to Megaraid. It uses 128MB memory for specific internal requirement, and only 128MB for data cache.
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Oct 26, 2009 10:34:44 AM   in response to: Scott21 in response to: Scott21's post
 
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So far anyway the problem seems solved. I hesitate to say that for sure because of how random the event is. However, for whatever reason thursdays and fridays always seemed to be the worst and we had no hiccups last week.
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 02, 2009 03:03:49 PM   in response to: Scott21 in response to: Scott21's post
 
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The problem is back as of 1:30 ish today. The main problem seems to be disk WRITE time. This is causing disk que etc to be very high. How can I see what is writing so much? Don't forget this is a raid 6 which can affect that but GEEZ this much?
THanks any thoughts are appreciated.
Novikov_Alexander

Posts: 6,606
Registered: Oct 21, 2005 07:27:33 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 02, 2009 03:04:43 PM   in response to: Scott21 in response to: Scott21's post
 
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scott,

lets check fresh DSA log.

Regards,
Alexander Novikov
Russia, Moscow
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 02, 2009 03:24:44 PM   in response to: Novikov_Alexander in response to: Novikov_Alexander's post
 
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Great thanks! Here you go.
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 02, 2009 03:26:49 PM   in response to: Scott21 in response to: Scott21's post
 
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What about write caching? It says this adapter does not allow this setting to be changed but this device DOES have bettery backup so I'm not sure why.
pavel.alexei

Posts: 333
Registered: Dec 20, 2007 02:06:25 PM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 03, 2009 11:39:58 AM   in response to: Scott21 in response to: Scott21's post
 
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menu options is grayed and inaccessible?
Scott21

Posts: 18
Registered: Oct 19, 2009 10:50:57 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 03, 2009 11:54:36 AM   in response to: pavel.alexei in response to: pavel.alexei's post
 
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No actually the option to enable write caching is available to check and once I do so it also makes the next option available which is the advanced performance.
But both are prempted by "this device does not allow its write cache setting to be modified" so the setting does not stick. The gentleman in the post I reference above did firmware updates like myself and the final blow was enabling write caching. His card is not the same as mine however.
Thanks for all your help so far.
Novikov_Alexander

Posts: 6,606
Registered: Oct 21, 2005 07:27:33 AM
Re: x3650 exp3000 sporadically slow network drive access
Posted: Nov 03, 2009 03:14:11 PM   in response to: Scott21 in response to: Scott21's post
 
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scott,

there is difference on your and my controllers:

my - Current Cache Policy: WriteBack, ReadAheadNone, Direct, No Write Cache if Bad BBU

your - Current Cache Policy: WriteThrough, ReadAheadNone, Direct, No Write Cache if Bad BBU

If you want increase performace you need change Cache Policy to WriteBack.
If any problem with changing, could you provide screenshotes.

Regards,
Alexander Novikov
Russia, Moscow
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