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Permlink Replies: 1 - Pages: 1 - Last Post: Nov 11, 2009 6:49 AM Last Post By: aleras_de Threads: [ Previous | Next ]
havaripa

Posts: 25
Registered: Feb 28, 2005 10:32:05 AM
Cannot install ISA 4.1.1 update
Posted: Oct 29, 2009 09:55:05 AM 		 
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I have tried to install the ISA 4.1.1 update to my ISA installation but in vain.
I have checked the traces and I found the following message:

<CommonBaseEvent creationTime="2009-10-29T15:18:32.732+02:00" globalInstanceId="EL0a013499000124a0727f9b0000000e" msg="CWPPR0550E: The request to uninstall feature com.ibm.esupport.feature.platform_4.1.0.090505 failed. The feature will not be uninstalled." severity="30" version="1.0.1">
<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">
<children name="CommonBaseEventLogRecord:name" type="string">
<values>WARNING</values>
</children>
</extendedDataElements>
<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">
<values>com.ibm.rcp.provisioning.internal.requirements.UninstallCmd</values>
</extendedDataElements>
<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">
<values>run</values>
</extendedDataElements>
<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">
<values>org.eclipse.core.runtime.CoreException: Requested operation cannot be performed because it would invalidate the current configuration. See details for more information. at org.eclipse.update.internal.operations.UninstallOperation.execute(Unknown Source) at com.ibm.rcp.provisioning.internal.requirements.UninstallCmd.run(Unknown Source) at com.ibm.rcp.provisioning.internal.requirements.Provisioning.uninstallFeatures(Unknown Source) at com.ibm.rcp.provisioning.internal.requirements.Provisioning.processDeferredActions(Unknown Source) at com.ibm.rcp.provisioning.internal.impl.ProvisioningServiceImpl$1.run(Unknown Source) at org.eclipse.core.internal.jobs.Worker.run(Unknown Source) Contains: Resulting configuration does not contain the platform. Contains: IBM Support Assistant Product Feature (4.1.1.090921) requires feature "com.ibm.esupport.feature.platform (4.1.0)", or compatible. Contains: Rat</values>
<values>ional Application Developer for WebSphere Software 7.x (4.1.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: Rational ClearCase 7.0 (4.1.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: Tivoli Storage Manager Backup-Archive Client (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: CICS Transaction Gateway for z/OS 7.1 (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: IBM Rational Developer for System z 7.5 (4.0.2.10) requires plug-in "com.ibm.esupport.product.core". Contains: Tivoli Storage Manager Server 5.5 (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: IBM FileNet P8 Content Engine 4.0 (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: Tivoli Storage Manager Backup-Archive Client 5.5 (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". </values>
<values> Contains: Rational ClearQuest 7.0 (4.0.2.10) requires plug-in "com.ibm.esupport.product.core". Contains: Tivoli Storage Manager Server (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: IBM Tivoli Composite Application Manager for WebSphere 6.1 (4.0.0.00) requires plug-in "com.ibm.esupport.product.core". Contains: Rational Build Forge 7.0 (4.0.2.10) requires plug-in "com.ibm.esupport.product.core". Contains: DB2 9 for Linux UNIX and Windows 9.5 (4.0.2.00) requires plug-in "com.ibm.esupport.product.core". </values>
</extendedDataElements>
<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="1244801134468" location="10.1.52.153" locationType="IPV4" subComponent="com.ibm.rcp.provisioning.internal.requirements" threadId="3" componentType="http://www.w3.org/2001/XMLSchema-instance"/>
<situation categoryName="ReportSituation">
<situationType xmlns:xsi="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>
</situation>
</CommonBaseEvent>

Any help should be appreciated.
aleras_de

Posts: 2
Registered: Sep 10, 2007 01:45:59 AM
Re: Cannot install ISA 4.1.1 update
Posted: Nov 11, 2009 06:49:51 AM   in response to: havaripa in response to: havaripa's post 		 
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I have the same problem - the automatic updated on ISA 4.1.0 finds the update to 4.1.1 and apparently installs it but after a restart of ISA I am still on version 4.1.0.0 and the updated tries to reinstall the update. I am using ISA v4.1 on Linux (Ubuntu 9.10)

I get the below in the error log; n.b. that my system responds to mentioned IP:$ ping 127.0.1.1
PING 127.0.1.1 (127.0.1.1) 56(84) bytes of data.
64 bytes from 127.0.1.1: icmp_seq=1 ttl=64 time=0.047 ms
...

but am not sure about the listener (as no port is mentioned in the logs)

<CommonBaseEvent creationTme="2009-11-11T11:40:38.094+00:00" globalInstanceId="EL7f000101000124e30901980000002d" msg="Error notifying registry change listener." severity="50" version="1.0.1">
<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">
<children name="CommonBaseEventLogRecord:name" type="string">
<values>SEVERE</values>
</children>
</extendedDataElements>
<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">
<values>org.eclipse.swt.SWTException: Device is disposed at org.eclipse.swt.SWT.error(Unknown Source) at org.eclipse.swt.SWT.error(Unknown Source) at org.eclipse.swt.SWT.error(Unknown Source) at org.eclipse.swt.widgets.Display.error(Unknown Source) at org.eclipse.swt.widgets.Display.syncExec(Unknown Source) at org.eclipse.ui.internal.menus.WorkbenchMenuService$1.registryChanged(Unknown Source) at org.eclipse.core.internal.registry.ExtensionRegistry$2.run(Unknown Source) at org.eclipse.core.runtime.SafeRunner.run(Unknown Source) at org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(Unknown Source) at org.eclipse.core.runtime.spi.RegistryStrategy.processChangeEvent(Unknown Source) at org.eclipse.core.internal.registry.osgi.ExtensionEventDispatcherJob.run(Unknown Source) at org.eclipse.core.internal.jobs.Worker.run(Unknown Source) </values>
</extendedDataElements>
<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="1249996638" location="127.0.1.1" locationType="IPV4" subComponent="org.eclipse.equinox.registry" threadId="2" componentType="http://www.w3.org/2001/XMLSchema-instance"/>
<situation categoryName="ReportSituation">
<situationType xmlns:xsi="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>
</situation>
</CommonBaseEvent>
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