When you download this trial or install it from the developerWorks Software Evaluation Kit DVD, you are automatically entitled to limited online support during the trial period, at no charge.
The WebSphere Trial Program provides free online support designed to help you with problems or questions about the various trial products. You submit your problem or questions using an easy-to-use online tool, we confirm receipt within one business day, and respond back with a solution or workaround within three business days. Our WebSphere Trial Program also provides in-depth, how-to technical resources and answers to the most frequently asked questions.
This technical support is limited to:
Online support in English only.
Trials running on Windows® or Linux™ platforms only.
Specific technical issues associated with installation, configuration, and assistance with running any included samples.
Note: This free online trial technical support does not include 24-hour telephone or Severity 1 problem support.
How to submit a technical problem
We have a dedicated team that is committed to providing you with a complete answer as quickly as possible.
Not sure how to submit your problem? You can watch a demo that shows how to submit and update a problem report.
You will need your IBM user ID and password to submit your problem to IBM Technical Support. This is the ID and password you used to register for the trial. The user ID is case sensitive.
Use your IBM ID and password to sign in to the problem submission page. (Use the link below these instructions.)
Complete the problem report form. (Note that support is not available for questions related to national languages.)
When the form is complete, click Submit problem. We will acknowledge your submission within one business day and provide an initial response with an identification number by e-mail. Keep a record of this identification number; you will need it to track your answer.
How to track your problem report during the trial period
Use your IBM ID and password to sign in to the problem tracking page. (Use the link below these instructions.)
You will see a list that summarizes your current problem reports and status.
Click on the problem number to view the detailed report and status. You can update the reported problem.
If you have not received a response from the support team for existing problems you opened or you cannot find the status of your problem report, use the Feedback link in the left navigation bar to submit your inquiry.
