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When you download WebSphere Application Server Community
Edition, or install it from the developerWorks
Software Evaluation Kit DVD, you are
entitled to limited online support during a 30-day trial period, at no
charge.
The WebSphere Application Server Community Edition Trial Support Program
provides free online support designed to help you with problems or
questions about the application server. You submit your problem or
questions using an easy-to-use online tool, we confirm receipt within one
business day, and a product expert will respond within three business
days. Our WebSphere Trial Program also provides in-depth, how-to technical
resources and answers to the most frequently asked questions. Typical
response time is within 24 hours. Our Trial Support Program also provides
how-to technical resources and answers to the most frequently asked
questions.
The WebSphere Application Server Community Edition Trial Support Program
is limited to:
- Online support in English only.
- Downloads running on Windows® or Linux® platforms only.
- Specific technical issues associated with WebSphere Application Server
Community Edition installation, configuration, and assistance with
running any WebSphere Application Server Community Edition samples
(downloaded from the product site).
- A 30-day period starting within 90 days after your registration for
the WebSphere Application Server Community Edition download.
- The latest released version of the product.
Note: This free online trial technical support does not include
24-hour telephone or Severity 1 problem support. and is available only for
the duration of the trial. For technical support that, for whatever
circumstance, extends beyond the trial support period, IBM reserves the
right to withdraw support at anytime and without notice, or suspend all or
part of the support.
WebSphere Application Server Community Edition offers the flexibility in
services and innovative technology you want, with the reliability of
world-class IBM support you need. For businesses who want continued
in-depth expertise, Enhanced and Elite Level support include options such
as 24x7 phone-based support, committed service levels, and application and
architecture design support. For more information and to find out about
special pricing offers, contact an IBM representative or visit the
WebSphere Application Server Community Edition site.
We have a dedicated team that is committed to providing you with a
complete answer as quickly as possible.
Not sure how to submit your problem? You can
watch a demo
that shows how to submit and update a problem report.
You will need your IBM user ID and password to submit your problem to IBM
Technical Support. This is the ID and password you used to register for
the trial. The user ID is case sensitive.
To submit a problem:
- Use your IBM ID and password to sign in to the problem submission
page. (Use the link below these instructions.)
- Complete the problem report form. (Note that support is not available
for questions related to national languages.)
- When the form is complete, click Submit problem. We will
acknowledge your submission within one business day and provide an
initial response with an identification number by e-mail. Keep a record
of this identification number; you will need it to track your answer.
- Use your IBM ID and password to sign in to the problem tracking page.
(Use the link below these instructions.)
- You will see a list that summarizes your current problem reports and
status.
- Click on the problem number to view the detailed report and status.
You can update the reported problem.
If you have not received a response from the support team for existing
problems you opened or you cannot find the status of your problem report,
use the Feedback link in the left navigation bar to submit your
inquiry.
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