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Use industry templates for advanced case management, Part 2: Introducing the Auto Claims Management sample solution template for IBM Case Manager

Building an auto claims solution with IBM Case Manager

Jos H. Olminkhof (jolminkh@us.ibm.com), ECM Industry Solutions, IBM

Jos Olminkhof is a member of the product management team within the IBM Enterprise Content Management organization. His focus is on integrating the ECM portfolio into strategic solutions within various industries. He has been with IBM since 2006 and FileNet since 1996, is certified in design, administration and development with FileNet P8 products, and has worked within the Information Management space for 18 years.

Summary: IBM® Case Manager provides the platform and tools for the business analyst to define and implement a new generation of case management solutions. To accelerate the development of solutions in particular industries, IBM Case Manager supports the notion of a solution template: a collection of case management assets that can be customized and extended to build a complete solution. To help illustrate the value of solution templates and the abilities of IBM Case Manager, IBM has provided two sample solution templates that can be used as learning tools for new users of the platform. This tutorial introduces one of those templates — Auto Claims Management — from the insurance services industry. Gain an understanding of what a template is, and learn about the assets delivered in this sample template and how they were built. (This tutorial includes the code for this sample template, as well as instructions on how to deploy it.)

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Date: 01 Mar 2012 (Published 20 Jan 2011)
Level: Intermediate
PDF: A4 and Letter (1606 KB | 42 pages)Get Adobe® Reader®

Activity: 40772 views
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Addendum — Advanced ILOG JRules assets

ILOG JRules has advanced capabilities that fit well with an Auto Claims industry solution and go far beyond what is illustrated in the Auto Claims industry solution template. The ILOG Services team can provide the following assets that can be used for a production solution that is based on the Auto Claims industry solution template:

A rule-based case assignment asset that allows you to assign work based on various conditions, such as:
- Regulatory guidelines
- Insurance policy/contractual agreements
- Severity of damage and injury
- Adjuster availability and expertise
- Workload balancing
Figure 29. Advanced task assignment using ILOG
A dynamic forms asset that provides the option of a self-service front end to your Auto Claim solution. Based on answers given, it guides the claimant through the process of filling out the First Notice of Loss form online before the CSR examines the claim data in the FNOL eForm provided with the Auto Claims industry solution template. This will provide the claim adjusters team with a more accurate data set, and it reduces the workload of the CSR team.

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