Technical Blog Post
Abstract
Making the most of your support experience with IBM
Body
Problem Management Records (PMRs) have long been the life blood for those seeking assistance from IBM Support. But did you know that our support teams have begun branching out to new avenues in which you can engage and interact with us, including channels such as socially based support forums, blogs, and interactive chat sessions that allow you to seek quick answers to questions without the overhead of opening a PMR. You can learn more about these new offerings, as well as learn how to get the most out of your PMR experience, in this new presentation created by IBM support:
Taking the IBM Cloud Support Social Journey
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UID
ibm11080345