Build multiple-user cloud policies with internalized SLAs

Develop a standard way of creating service level agreements that multiple partners can use

From the developerWorks archives

Judith Myerson

Date archived: September 8, 2016 | First published: March 12, 2013

Internalized service level agreements can provide external customers with temporary access to internal resources — it's sort of a "bridge" policy that manages a process whereby you help a customer achieve a goal with his private application or service that he cannot otherwise achieve without the use of your internal resources. Follow along as the author details the components of an internalized service level agreement (SLA) and how to use them.

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