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- Recorded tech talks
Cloud computing enables organizations to rethink IT and reinvent the way they do business. IBM® tech talk series for cloud computing is an array of technical deep dive webcasts primarily intended for ISV, developers, and architects focused on cloud computing. Through these LotusLive interactive sessions, hear from the IBM technical experts on the latest IBM Cloud technologies and solutions. Don't miss this opportunity to get expert advice and suggestions on your cloud project.
ITIL at cloud speed using the IBM SmartCloud Control Desk
Replay and presentation for this session coming soon.
See how the SmartCloud Control Desk performs the necessary analytics, and adapts the process flows based on the results of the analytics. The SmartCloud Control Desk helps to support a higher rate and pace of change in cloud environments, with improved responsiveness and reduced labor costs, while still following ITIL best practices.
Details
As organizations deploy cloud and virtualized environments, end users have the expectation of seeing their requests fulfilled within minutes. This is true in development and test environments that don't have much governance requirements. However, when the same requests are made in production environments that are subject to change governance and ITIL best practices, the governance system has to be similarly quick and responsive to meet user expectations.
See code demonstrations of these key product features:
- Origination of requests using a self-service catalog interface
- Automated impact analysis using CIs and relationships in the CMDB
- Automation of the request fulfillment via ITIL v3 processes with no human touch
- Seamlessly adapting the flow and including human oversight when risk and impact thresholds are crossed
Speakers
Rich Johnston is the product manager for Tivoli’s Change and Configuration Management Database and the newly launched IBM SmartCloud Control Desk. After 30+ years at IBM, Rich has worked in pretty much all areas of IBM, from mainframe, customer relations, software support, network management and distributed service management. Through this broad range of experiences, Rich is able to provide a unique view into the workings of IBM products and how best to apply current service management technologies to solve customer problems.
Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments and provides consulting guidance to clients.
Christopher J Dittmer is currently driving the
strategy for a portfolio of IT service management software products for IBM as
worldwide Sr. market manager. Prior to this role, Chris worked in internal corporate strategy and as a consultant for IBM. His previous experience also includes operational planning for the US Government, project management in financial services, consulting in the manufacturing industry, and management of a technology start-up. He holds an undergraduate degree from Washington University and an MBA from Harvard Business School.
