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Consumer product after sales support

General consumer Products Customer Service hotline (for within 1st year warranty machine)
800-93-8228 (Monday to Friday, 09:00 to 17:00, excluding public holidays)
General consumer Products Customer Service hotline (for after warranty machine)
2515-9511 (Monday to Friday, 09:00 to 17:30, excluding public holidays)
Mobile Products Customer Service hotlines
For hardware service:
2825-6580 (Monday to Friday, 09:00 to 17:30, Saturday, 9:00 to 13:00, excluding public holidays)
For software, please contact 2516-3939 (Monday to Friday, 09:00 to 17:00, excluding public holidays).

Commercial product after sales support

General Hardware Maintenance Service hotline:
8205-8233
General Software Maintenance Service hotline:
8205-8288 (Monday to Friday, 09:00 to 17:30, excluding public holidays)
IBM Commercial Desktop Customer Service hotline:
8205-0333 (Monday to Friday 09:00 to 18:00; Saturday 09:00 to 13:00)
IBM Business Continuity Recovery Service hotline:
8205-8233 (Monday to Friday, 09:00 to 17:30, excluding public holidays)

Phone

Shopping assistance:
2825-7878

General inquiries:
2825-6222

Mailing address

IBM China/Hong Kong Limited
10/F PCCW Tower
979 King's Road
Quarry Bay
Hong Kong

Think Services Center (Mobile Products, Commercial Desktop and Consumer Products)
Room 1403-5, 14/F,
Chinachem Exchange Square,
1 Hoi Wan Street,
Quarry Bay,
Hong Kong.
Tel: +852-2825-6580

E-mail us
General 'non-technical' questions, shopping assistance, or Web-site feedback.