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Consumer product after sales support

General consumer Products Customer Service hotline (for within 1st year warranty machine)

800-93-8228 (Monday to Friday, 09:00 to 17:30, Saturaday, 09:00 to 12:30, excluding public holidays)

General consumer Products Customer Service hotline (for after warranty machine)

2515-9511 (Monday to Friday, 09:00 to 17:00, excluding public holidays)

Mobile Products Customer Service hotlines

For hardware service: 3140-2788 (Monday to Friday, 09:00 to 18:00, Saturday, 09:00 to 13:00, excluding public holidays)

For hardware service: 3140-2788 (Monday to Friday, 09:00 to 18:00, Saturday, 09:00 to 13:00, excluding public holidays)

Commercial product after sales support

General Hardware Maintenance Service hotline:

8205-8233

General Software Maintenance Service hotline:

8205-8288 (Monday to Friday, 09:00 to 17:30, excluding public holidays)

IBM Commercial Desktop Customer Service hotline:

8205-0333 (Monday to Friday 09:00 to 18:00; Saturday 09:00 to 13:00)

IBM Business Continuity Recovery Service hotline:

8205-8233

Phone

Shopping assistance:

2825-7878

General inquiries:

2825-6222

Mailing address

IBM China/Hong Kong Limited

10/F PCCW Tower
979 King's Road
Quarry Bay
Hong Kong

Think Services Center (Mobile Products, Commercial Desktop and Consumer Products)

Room 1403-5, 14/F, Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, Hong Kong. Tel: +852-3140-2788

E-mail us
General 'non-technical' questions, shopping assistance, or Web-site feedback.

Support

  • Customer support

    Contracts, orders status, delivery, inventory, invoices and payments. Phone Number: 852-2825-6222