Customer engagement with IBM

C2B business is about understanding and acting on customer signals. Build relationships and deliver experiences that make customers ask for more.

Engineer moments of serendipity

What if you could create perfect moments that transform customers into lifelong advocates? Unleash the power of cognitive commerce and deeper human engagement.

Partner & Supplier engagement with IBM

Partner and Supplier relationships form the essential foundation of C2B business. Be more responsive with an integrated back office from IBM.

Customer
Engagement

Partner & Supplier
Engagement

Marketing

Marketing

"I want to engage customers with relevant and rewarding experiences in real time."

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Customer Analytics

Customer
Analytics

"I want to know who my customers are, how they feel, and what they need."

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eCommerce and Merchandising

eCommerce &
Merchandising

"I want to deliver a differentiated brand experience across all channels."

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Procurement

"I want to collaborate with suppliers to offer my customers the best value."

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Payments

Payments

"I want to ensure trusted experiences by processing payments quickly and securely."

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B2B Integration

B2B integration

"I want to improve information flow across my business relationships."

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Partner & Supplier engagement with IBM

Partner and Supplier relationships form the essential foundation of C2B business. Be more responsive with an integrated back office from IBM.

Delight customers to create unbreakable bonds

Your customers are talking to you all day every day. Each unique person is telling you who they are, how they feel and what they need. If you listen, you have the opportunity to engineer moments of serendipity that delight your customers and build unbreakable bonds. You can respond immediately with relevant, personal engagements. You can humanize transactions with a smile and a handshake, online or in store. It takes an integrated business to make it happen. Your front office and back office must become the office: marketing, customer analytics, eCommerce and merchandising, procurement, B2B integration and payments all working seamlessly to put customers at the center. This is C2B, customer-to-business, and the power of cognitive commerce.

Customer Engagement

C2B business is about understanding and acting on customer signals. Build relationships and deliver experiences that make customers ask for more.

Customer
Engagement

Partner & Supplier
Engagement

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Customer
Analytics

Customer analytics are the foundation of effective customer engagement. You have to listen to hold a meaningful conversation, and understanding your customers yields insights to inform every aspect of your business operations, from marketing and eCommerce to procurement.

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Marketing

With an understanding of your customers, informed by analytics, you can engage customers with relevant, timely marketing to serve their needs and grow relationships. Let customer responses feed back into analytics and progress the conversation to bring customers to your eCommerce channels.

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eCommerce &
Merchandising

Offer each customer-consumer or business-a personalized eCommerce experience with insights gained from analytics. Understand why they buy what they buy-and even why they choose not to buy. Drive those insights back into marketing and merchandising to build on successful sales and pursue missed opportunities.

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B2B Integration

Customer insights are only a piece of the puzzle. You also have to be able to respond to those customer insights and speed is critical. Optimize and automate the ways you connect to partners and suppliers to ensure that you can respond immediately to customer input at every link in the value chain.

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Procurement

Insights from analytics, marketing and eCommerce must travel up the supply chain. Understand your customers to anticipate their needs and prepare in advance to meet those needs. Build strategic relationships with suppliers, reduce risk and ensure that you can deliver the products and prices your customers want.

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Payments

Payments are the nexus of your business operations. Your ability to make and receive payments quickly and securely is critical to eCommerce and procurement operations, and is essential to maintaining transparency and compliance. Build trust in your payments operations to strengthen relationships with customers, partners and suppliers.

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Partner & Supplier Engagement

Partner and Supplier relationships form the essential foundation of C2B business. Be more responsive with an integrated back office from IBM.

Universal Behavior Exchange
Insight

IBM Insight 2015

Register now for IBM Insight 2015 to join 14,000 peers and thought leaders and prepare for the Insight Economy.

Learn more

Behavior data on tap

Learn how the IBM Universal Behavior Exchange (UBX) can help you personalize your campaigns with just three clicks.

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New Way To Engage

New Ways to Engage

IBM Commerce is innovating new ways to grow the customer connection. Come discover the newest ways to engage.

Learn more
Universal Behavior Exchange

Behavior data on tap

Learn how the IBM Universal Behavior Exchange (UBX) can help you personalize your campaigns with just three clicks.

Learn more
Insight

IBM Insight 2015

Register now for IBM Insight 2015 to join 14,000 peers and thought leaders and prepare for the Insight Economy.

Learn more
New Way To Engage

New Ways to Engage

IBM Commerce is innovating new ways to grow the customer connection. Come discover the newest ways to engage.

Learn more