IBM Commerce for banking
Move beyond transaction and account management and inspire new advocates with a focus on customer experience and relationship management.
“We’re using deeper, more personalized insights into our customers’ needs to shape every aspect of how we interact with them.”
See how Banorte focused on customer needs to generate a projected bottom-line benefit of USD200 million in the first 24 months.
“That gives us the ability to put personalized offers on our homepage when the customer arrives.”
See how ING deployed customer differentiation and personalization to achieve 3X more campaign responses while reducing marketing costs by 35 percent.
“IBM Tealeaf is a unique technology that helps us provide a high level of service to our customers. It is instrumental to the success of our business.”
See how IBM Commerce solutions helped Dollar Bank see through the eyes of the customer, improving the online experience and increasing first-call resolutions.
“Our IBM B2B integration platform is helping us to drive our outsourcing strategy, focus on core banking competencies and ultimately deliver higher-quality services…”
See how IBM Commerce B2B Integration solutions help Rabobank onboard new trading partners easily, helping grow its EDI connections by 400 percent in three years.
“We are able to onboard clients within days because our business unit employees are serving our customers directly.”
See how IBM Commerce solutions helped ScotiaBank create an integrated payments service expedited to deliver faster, better service at lower costs.