Thomas Lamonte, Author at IBM Blog

Artificial intelligence December 9, 2020

NatWest: Conversational AI finds its voice during the COVID-19 crisis

4 min read - Thanks to advancements in conversational AI and natural language processing, modern AI-powered voice assistants have introduced a bold new era of lifelike conversational experiences. Offering convenient, personalized and frictionless engagement for the ‘always-on’ customer, and smart tools to augment user…

Business transformation September 23, 2020

“With a little help from my friends” Rolls-Royce rallies recovery

3 min read - When an aircraft zooms overhead, clouds rippling in its wake, we’re likely witnessing a snapshot of a much grander legacy. For the last three decades, Rolls-Royce turbofan aircraft engines have driven over 100 million civil aviation flight-hours. At one time…

Artificial intelligence September 17, 2020

IBM secures fifth consecutive year of AI Software Platform market share leadership, says new IDC report

3 min read - For the fifth consecutive year, IDC ranked IBM® the #1 market share leader in AI software platforms for 2019. Whether breathing life into virtual assistants or refining machine-learning models, IBM Watson® shines as one of the company’s crown jewels. In…

Government August 11, 2020

New Jersey’s quest for unbiased bail is righting the scales of justice

4 min read - It was nearly a decade ago when the New Jersey judiciary came to a critical conclusion: bail is broken. A troubling number of pretrial defendants were spending days, even weeks, in New Jersey jails awaiting charges. The reason? They could…

Artificial intelligence July 13, 2020

Crédit Mutuel: Lessons learned building the bank of tomorrow

3 min read - Overlooking the European Parliament buildings in Strasbourg, France, lies a very unique factory. But don’t waste time searching the city proper for evidence of its operation. Strolling through Strasbourg streets, you wouldn’t hear the hum of machinery or sense any…

Energy and Utilities November 22, 2019

A picture worth a thousand volts

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Cloud October 8, 2019

IDC report names IBM the #1 market leader in AI

3 min read - AI is rapidly becoming a ubiquitous fixture in enterprises worldwide. IDC estimates the AI market to already be worth $28.1 billion in revenue as of 2018. Although standing shoulder-to-shoulder in the workplace with AI, those wondrous artificial thinkers, may exist…

Analytics October 4, 2019

Behind this AI is the woman shaping its future: Meet Kelly Combs, KPMG

3 min read - IBM has recently launched its inaugural IBM Women Leaders in AI, in recognition of women advancing their companies journey to AI across diverse industries around the globe. In this blog, learn more about one of these remarkable leaders who is steering responsible…

Analytics May 14, 2019

Been there, automated that – Enghouse Interactive reimagines call center automation

6 min read - If you told an 8-year-old me that he’d grow up to loathe having conversations with robots, he would have said that was an impossibility. Like the flying car, chatting with machines was supposed to be a signal that yes, we…

Analytics April 4, 2019

When Morpheus met Watson: JPMC teams with IBM Data Science and AI Elite

5 min read - When the humans are away, will the AI play? It’s anyone’s guess. JPMorgan Chase (JPMC), however, is more than a little hopeful they’ll put their man-made-brains to placing the best investment bets. It’s true. People no longer make the risky calculations that…

Government March 22, 2019

How a California county is using data and AI to help citizens in need

3 min read - The most vulnerable silo in the world isn’t a forgotten storage drive or an isolated repository. It’s a person. When the flow of information is severed between people, body or byte, they wither away. Who, then, is more siloed in…

Thomas Lamonte