What is ECM ?

ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity—turning your content into Smarter Content Now. That’s ECM.

IBM ECM helps you transform the way you work by putting business content in motion, so you can capture, protect, activate, analyze and engage with content for greater insight and action.

  See how IBM has been positioned as a leader in the Gartner Magic Quadrant for Enterprise Content Management

ECM - Enterprise content management platform

Enterprise content management platform

Manage your content where it is created. Securely collaborate on and share content where and when it is needed from any device. Protect it and make it easier to find. Implement enterprise archival and retrieval. Deploy it in the cloud, on-premise, or hybrid.

ECM - Document capture and imaging

Document capture and imaging

Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

ECM - Content collaboration on cloud

Content collaboration on cloud

IBM partnered with Box for a cloud-based content collaboration platform that enables companies of all sizes to share and manage business content in a secure way both inside and outside their organization, from anywhere and across any device.

ECM - Case Management

Case management

Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication.

ECM - Information Lifecycle Governance

Information lifecycle governance

Records management, electronic discovery, compliance, storage optimization and data migration.

Featured IBM ECM product

Featured IBM ECM product

Box from IBM

Gain a competitive advantage and stay productive from anywhere, on any device. Whether you need to secure confidential business information, develop a custom mobile application or simplify paper-based office processes

Featured IBM ECM products

ECM - IBM Case Manager

IBM Case Manager

IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.

ECM - IBM Content Manager OnDemand

IBM Content Manager OnDemand

IBM Content Manager OnDemand is the enterprise archive to feed analytics and deliver the supreme customer experience. It is a high volume enterprise archival & retrieval solution optimized for all documents of record including managing outgoing customer documents such as monthly statements, XML & EDI data sets such as electronic payment messages, internal production reports like banking payments, as well as internal reports.

ECM - IBM Content Foundation

IBM Content Foundation

Delivers full content lifecycle and document management capabilities to promote wide enterprise content management (ECM) adoption.

ECM - IBM Datacap

IBM Datacap

Enables organizations to streamline the capture, recognition, and classification of business documents and to quickly and accurately extract important information from those documents for use by business users and in applications.

Browse IBM ECM products

Case Management

Help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively.

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Information Lifecycle Governance

Document capture and imaging

The ability to intelligently capture and manage documents determines how successful an organization will be at managing costs, delivering competitive products and services, and engaging with customers.

Products:

Enterprise Content Management Platform

Access a variety of content types including audio and video across your enterprise using a single user experience. Add, edit, search, tag, annotate and share content from desktop, web and mobile devices to enhance collaboration.

Products:

ECM resources

Customer Centricity: Knowledge is power in the age of the customer

Research from Aberdeen features the key pillars of Customer Centricity and how best-in-class firms apply the tactics to competitive advantage.

Gartner Magic Quadrant

IBM named a leader for enterprise content management.

Moving Content Management Applications to the Cloud

Gartner paper outlines how to strategically plan to move content to the cloud, and assess the right cloud deployment model for your organization.

Client success stories

Union Bank

Union Bank reduces cost and raises customer engagement with advanced case management.

State of Hawaii Department of Human Services

The State of Hawaii helps deserving citizens get the benefits they need sooner by transforming case management efficiency with an automated solution based on IBM Enterprise Content Management.

Illinois Department of Human Services

Illinois Department of Human Services improves caseworker productivity and customer service with IBM Enterprise Content Management.

IBM Analytics partnerships

IBM and Box logo lockup

IBM and Box

IBM and Box will combine best-in-class content collaboration and analytics to transform work in the cloud.

IBM and DocuSign logo lockup

IBM and DocuSign

IBM and DocuSign have partnered to help enterprises drive transformation with digital transaction management built around the way people work.

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