IBM Analytics
Work smarter with case management
Drive more successful business outcomes
Drive more successful business outcomes.
Advanced case management overview
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Visibility and insight with case management
Across industries, advanced case management solutions from IBM help make teams more productive, increase business agility and dramatically improve business results. Bring together data, people and process to improve the way work gets done.
IBM Case Manager
A better way to work
IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.
Advanced case management
Solutions for your enterprise
Customer centricity
Inspire loyalty and acquire new customers.
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Deliver timely and actionable investigative results.
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Incident management
Avoid events that disrupt operations.
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Mobile case
Take the office into the field.
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Case for industry
Customize case handling for industries.
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Customer centricity
Create exceptional customer engagements with a complete view of customer interactions across your channels. With case analytics, you can determine the right offers to spur topline growth.
Using a case management approach in an investigation helps ensure the right capabilities are used in an agile and flexible fashion that allows for better decision making and investigative case outcomes.
Incident management
Manage incidents to help avoid loss or disruption to your organization's operations and services. IBM Case Manager solutions can help you identify the incident, analyze it and fix any persistent issues to prevent re-occurrence.
Mobile case
Take the office into the field with IBM Case Manager Mobile. Turn field-workers into experts by helping them surface the right content and actions in order to make the right decisions.
Case for industry
IBM Case Manager is a platform for building industry-specific solutions:
  • Be customer-centric and reduce risk with account opening in banking
  • Optimize underwriting and claims in insurance
  • Streamline tax submissions, social services and licensing in government
  • Help ensure compliance and focus on patient outcomes in healthcare
Gartner Magic Quadrant
IBM Case Manager Mobile
The Forrester Total Economic Impact™ of IBM Case Manager
IBM named a leader for case management.
Take the office into the field and turn knowledge workers into experts.
Case management delivers real results.

Drive transformation with digital transaction management built around the way people work

IBM enterprise content management plans to integrate the DocuSign solution into the case management offering

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Start your Case Management journey today
1 (877) 426-3774 Priority code: Analytics Platform
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