Use predictive modeling to target the right customers. Identify dissatisfied customers by uncovering patterns of buying behavior. Address customer service issues faster by correlating and analyzing a variety of data.
IBM’s customer analytics solutions offer you deep insights into what is important to your customer. Solutions are customized for specific industries including banking, insurance, telecommunications, media, travel, retail and consumer products.
Predictive Customer Intelligence
IBM Predictive Customer Intelligence drives your customer engagements, making them relevant, personalized and consistent. This is a one stop solution for all your customer touchpoints.
Customer behavior analytics solutions include pre-built predictive modeling for focused industry use cases, as well as data preparation capabilities. Business users can share predictive insights across organizations to provide them a deeper understanding of their customers.
Interested in reducing customer churn and operating costs, while increasing revenue from call centers? IBM Proactive Care for Communications Service Providers helps you detect and address network and device issues that affect customer experience. This knowledge can help you reduce inbound volume to the call center. You also discover information to help you create pesonalized offers for your customers.
Your company owns vast amounts of data. Watson Analytics provides natural language interactions, advanced analytics, and cognitive capabilities so you can understand what the data means to help you make important business decisions.
Start today to enjoy the unprecedented ease of use by analyzing and visualizingdata as you like.
Did you know that you have just two seconds to connect to a customer to execute the appropriate action? Learn how to leverage predictive analytics to anticipate customer needs, and sell what they want.