Smarter content for customer centricity and productivity

Access, analyze and act on business content

Put your content to work

IBM Enterprise Content Management (ECM) helps you transform the way you work with business content, so you can capture, protect, activate, analyze and engage with content for greater insight and action.

Here's how


Advanced case
management



Information lifecycle
governance



Content collaboration
on cloud



Document capture
and imaging



Enterprise management
platform


Advanced case management

An Ipad showing graphics.

Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication. A flexible workflow provides consistency across your organization and gives you the insight and control you need to resolve cases more effectively.

Watch the video Learn more

tbd

Union Bank

Union Bank reduces cost and raises customer engagement with advanced case management.

Watch the video

Information lifecycle governance

An Ipad showing graphics.

Identify, assess and act on content in place to understand, optimize and govern your data. Apply policy consistently as part of an information economics strategy to lower cost and risk while increasing the value of data.

Watch the video Learn more

Content collaboration on cloud

An Ipad showing graphics.

IBM partnered with Box for a cloud-based content collaboration platform that enables companies of all sizes to share and manage business content in a secure way both inside and outside their organization, from anywhere and across any device.

Try for free Learn more

Document capture and imaging

An Ipad showing graphics.

Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

Learn more about it:

Watch the video

State of Hawaii

State of Hawaii Department of Human Services

The State of Hawaii helps deserving citizens get the benefits they need sooner by transforming case management efficiency with an automated solution based on IBM Enterprise Content Management.

Read the story

Enterprise content management platform

An Ipad showing graphics.

Access a variety of content types including audio and video across your enterprise using a single user experience. Add, edit, search, tag, annotate and share content from desktop, web and mobile devices to enhance collaboration. Deliver customer information when you need it with self-service powered by high-performance electronic statement retrieval.

Learn more about:

Watch the video

Illinois Department of Human Services

Illinois Department of Human Services

Illinois Department of Human Services improves caseworker productivity and customer service with IBM Enterprise Content Management.

Watch the video

 
 
 
 
 

Advanced case management